Hospitality Services

Hospitality

Competition has reached extremely high levels and the ability to keep up with the rapidly changing world is the real competitive advantage of a company. Progetto Turismo provides expert assistance with all aspects of your business including  accounting, finance, marketing, human resources and more…

Good contract management goes much further than ensuring that the agreed terms of the contract are being met – this is a vital step, but only the first of many.

An agreement between a hotel’s owner and a hotel management company under which, for a fee, the management company operates the hotel. Also sometimes known as a management agreement.

Good contract management goes much further than ensuring that the agreed terms of the contract are being met – this is a vital step, but only the first of many. Contract management is the process that enables both parties to a contract to meet their obligations in order to deliver the objectives required from the contract. It consists of a range of activities that are carried out together to keep the arrangement between customer and provider running smoothly.

They can be broadly grouped into three areas.

  • Service delivery management ensures that the service is being delivered as agreed, to the required level of performance and quality.
  • Relationship management keeps the relationship between the two parties open and constructive, aiming to resolve or ease tensions and identify problems early.
  • Contract administration handles the formal governance of the contract and changes to the contract documentation.

The central aim of contract management is to obtain the services as agreed in the contract and achieve value for money. This means optimising the efficiency, effectiveness and economy of the service or relationship described by the contract, balancing costs against risks and actively managing the customer–provider relationship. Contract management may also involve aiming for continuous improvement in performance over the life of the contract.

The ability to embrace change is the key skill to  stay competitive in  today’s market.  How you deal with changing circumstances will define  whether you are a  success or a failure in the tourism industry.

The ability to embrace change is the key skill to  stay competitive in today’s market.  How you deal with changing circumstances will define whether you are a  success or a failure in the tourism industry.

In recent years, Progetto Turismo has gained significant experience on this matter, and has created a new approach of business  strategy. The approach we propose can be divided onto 5 main steps:

  • Step 1. Identify your purpose (mission statement)

Clearly define the organization’s purpose and primary objectives, with focus on the organization’s mission (and vision and/or values), goals to work toward the mission, strategies to achieve the goals, and action planning;

  • Step 2. Select the goals your organization must reach

Goals are general statements    about what you need to accomplish to meet your purpose, or mission,  and address    major issues facing the organization;

  • Step 3.  Identify specific approaches (or strategies) that must be implemented     to reach each goal

The strategies are often what change the most as the    organization eventually conducts more robust strategic planning,  particularly    by more closely examining the external and internal environments of  the organization;

  • Step 4. Identify specific action plans to implement each strategy

Develop new effective strategies in order to penetrate into new areas of profitability and to increase sales to existing customers or new market niches;

  • Step 5. Implementation

Increases in revenue, higher rates of client satisfaction, and  significant savings in operating costs are some of the benefits to an  enterprise. Customer relationship management (CRM) is a  widely-implemented  strategy for managing a company’s interactions with customers,  clients and sales prospects. It  involves using technology to organize,  automate, and synchronize  business processes—principally sales activities, but  also those for marketing, customer service and technical support. The overall goals are to find, attract, and win new clients, nurture   and retain those the company already has, entice former clients back   into the fold, and reduce the costs of marketing and client service.

We strive to provide functional solutions with a unique design, for the specific contract furnishing needs, including planning of space, design, production and installation of complete furnishings for hotels, hotel chains and tourist villages of any size.

Progetto Turismo believes that the hotel contract furniture largely determine the success of a hotel. Furnishing your premises with contemporary furniture and creating a pleasant ambience, you create a place, where your guests like to stay.

Progetto Turismo is specialized in the contract sector for hotels, offering project management services and search for high quality furniture, materials and other accessories with the guarantee of finding the best solutions in the marketplace. We strive to provide functional solutions with a unique design, for the specific contract furnishing needs, ranging from planning of space, design and installation of complete furnishings for hotels, hotel  chains and tourist villages  of any size.

The inspiring lines pursued by Progetto Turismo when developing its proposals can be summarized into 5 main areas of interest:

1. continued research and development of materials, ergonomic design;

2. design solutions aimed to enhance energy efficiency;

3. a sense of visual coherence with the historical and cultural context;

4. furniture of assured quality;

5. achieve great effects (for both interior and exterior spaces) by understanding the perception of interior space and the importance of design.

Every single area of the hotel requires a different approach:

  • private areas: guest rooms, suites including a lounge, bathrooms;
  • public areas: reception, common areas, bar, shopping area;
  • business areas: meeting rooms, conference area, business center;
  • leisure amenities: catering,  fitness, SPA, wellness center;
  • sport services: the swimming pool,  tennis courts, golf, support services;
  • function spaces: the back office, internal logistics, kitchens, warehouses.

Whether it is a city hotel, an inn, a bed and breakfast place, or a luxury suite that you own, management in the hospitality sector is not only about attending to guests, but also about the creativity in organising daily work and in communicating with both staff and guests.

On the one hand:

  • Positive and Professional attitude
  • Excellent communication skills
  • Willingness to help clients
  • Ability to problem solve or troubleshoot

… on the other hand:

  • Professional Skills
  • Job dedication
  • Attention and skills on the job

Hotels of today are about creating a completely unique experience for the customer. Hotels are an opportunity for customers to step out of the reality of their everyday lives and experience a different kind of lifestyle that may be more luxurious, fashionable or adventurous.

Progetto Turismo embraces the “Living Culture’s Philosophy” whose vision is to facilitate creating functional projects that are as aesthetically valuable as they are economically profitable.

Hotels of today are about creating a completely unique experience for the customer. Hotels are an opportunity for customers to step out of the reality of their everyday lives and experience a different kind of lifestyle that may be more luxurious, fashionable or adventurous.

There exist new consumer behaviours, such as the need to transform any occasion of tourist consuption into a “Total Leisure Experience” (TLE) able to fulfil both the search for a basic attraction (of culture, nature, adventure, etc…), and the need of an overall gratification in the use of one’s own free time (accommodation, catering, typical products, etc…).